Automating inbound/outbound communications within the call center environment, DCC's proven and reliable interactive voice response (IVR) technology delivers important consumer-based information round-the-clock. Known best for its widespread use in the home entertainment industry, the company's touchtone- and voice-enabled software solutions provide callers account balance information, confirm scheduled service appointments, etc., freeing customer service agents to focus on callers requiring one-on-one assistance. By implementing DCC's IVR technology, call centers of every size are equipped to offer the very best in customer service, resulting in higher client retention, increased productivity and greater bottom line profits.

DCC's Frontwave™ product suite offers Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Speech Recognition and Reciprix™ Messaging.

APPLICATIONS:
Modular in design, DCC's Frontwave™ product suite allows call centers to choose the applications they need most - and then add others as their operations expand - allowing complete system customization, scalability and cost-savings. Other uses include:

	Account Balance Inquiry		Appointment Reminder
	Satisfaction Surveys		Service Upgrade
	Pay Per View Ordering		Opinion Polls
	Demographics/Market Analysis		Technician Check-in
	New Product/Service Announcements		Interactive Outage and more…

BENEFITS:
Call centers utilizing DCC's Frontwave™ product suite are experiencing a variety of key benefits, to include automated handling of the routine and better management of the exceptions. Other benefits include:

	24/7 access to information for customers and field personnel
	Intelligent call routing to requested information without human intervention
	Established billing system APIs for easy integration with third party software
	Number of customer service agents needed is significantly reduced
	Screen “pops” display caller information to agents, eliminating repeat questions
	Extensive, multi-lingual vocabulary available for handling of spoken requests
	Improved communication both inside and outside the call center